Welcome to Alijal (hereinafter referred to as "Website", "We", "Us", or "Our"). We are fully committed to protecting the privacy and security of both our Customers (Buyers) and Vendors (Sellers).

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit and use our website:

1. Information We Collect

We collect specific information required to operate our marketplace and provide you with seamless services:

For Customers:

Name, email address, shipping/delivery address, phone number, and transaction/payment details when placing an order.

For Vendors:

Name, email address, shop name, store URL, phone number, and bank account or mobile banking (bKash/Nagad) details required to process withdrawals via Dokan.

Automated Data:

For security and performance optimization, we automatically collect device IP addresses, browser types, and cookies.

2. How We Use Your Information

The information collected is used strictly for the following purposes:
  • The information collected is used strictly for the following purposes:
  • To process customers' orders and coordinate with courier services for accurate cash-on-delivery.
  • To manage vendors' sales and verify their earnings prior to manual withdrawal processing. * To secure user accounts and prevent unauthorized logins, malware, or hacking attempts.
  • To send transactional updates, order tracking information, or important announcements via email or SMS.

3. Third-Party Data Disclosure

We do not sell, trade, or rent your personal information to any third parties. However, to maintain our services, limited data is shared with trusted partners:

Courier Services:

We share the customer's name, shipping address, and phone number with third-party logistics companies (e.g., Pathao, RedX, or Steadfast) for delivery and cash collection purposes.

4. Data Security and Protection

We implement industry-standard security architectures to keep your data protected:
  • The entire platform is secured using an SSL (HTTPS) certificate, which encrypts data transmitted between your device and our server.
  • To block malicious access, we enforce Wordfence Firewall  protections and  Two-Factor Authentication (2FA) for Admins and Vendors.
  • All database backups are stored securely in encrypted formats on secure cloud environments.

5. User Rights

As a valued user of our marketplace, you hold the following rights:
  • You can log into your account profile at any time to update, modify, or correct your personal information.
  • You can request the permanent deletion of your account and all associated personal data by contacting our support team.

6. Cookies Policy

Our website uses "Cookies" (small text files saved on your device) to enhance browsing experiences and remember login sessions. You can disable cookies through your browser settings, though some website features may not function properly as a result.

7. Changes to this Policy

We reserve the right to modify or update this Privacy Policy at any time. Any significant updates will be notified publicly on this page.

Contact Us:

If you have any questions or suggestions regarding this Privacy Policy, please contact us directly at: support@alijal.com